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<title><![CDATA[ProExe]]></title>
<link><![CDATA[https://resourceit.co.uk/support/]]></link>
<description />
<generator><![CDATA[Kayako Fusion v4.50.1636]]></generator>
<item>
<title><![CDATA[Activation email was not received by a member of staff]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/312]]></link>
<guid isPermaLink="false"><![CDATA[950a4152c2b4aa3ad78bdd6b366cc179]]></guid>
<pubDate><![CDATA[Tue, 15 Aug 2017 12:00:29 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[This is usually due to:

accidental deletion of the email 
filtered into a spam / junk folder
incorrect email address

If the email address is correct the account administrator can have the activation email sent again:

Login to your Admin account...]]></description>
<content:encoded><![CDATA[<p>This is usually due to:</p>
<ul>
<li>accidental deletion of the email </li>
<li>filtered into a spam / junk folder</li>
<li>incorrect email address</li>
</ul>
<p>If the email address is correct the account administrator can have the activation email sent again:</p>
<ol>
<li>Login to your Admin account via <a title="Financial Sanctions Tool" href="http://www.financial-sanctions.net">www.financial-sanctions.net</a></li>
<li>Select&nbsp;"<strong>Settings</strong>" on the menu and then "<strong>My Users</strong>".</li>
<li>Click on &ldquo;<strong>Edit</strong>&rdquo; for the person that need to have their activation email sent again.<br /> <em>On the line &ldquo;User Verified&rdquo; it&rsquo;ll show &ldquo;User Account is NOT verified&rdquo; as they have yet to activate their user account.</em></li>
<li>Click on the <strong>Update </strong>button, and it&rsquo;ll resend the activation email to them.</li>
</ol>
<p>Once they have clicked on the <strong>'Activate Now'</strong> link in the received email, they&rsquo;ll be active.</p>
<p>The subject of the email will be "ProExe FST User Account Verification Email".</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Can I change my password in FST?]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/305]]></link>
<guid isPermaLink="false"><![CDATA[496e05e1aea0a9c4655800e8a7b9ea28]]></guid>
<pubDate><![CDATA[Thu, 30 May 2013 10:16:30 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Yes this is possible.
On the Free package, the only way is via "Forgot Password" option which is on the main login page. This will then auto generate a new random password.
&nbsp;
On either the Premium or the Premium Plus+ package, you can set your pas...]]></description>
<content:encoded><![CDATA[<p>Yes this is possible.</p>
<p>On the <strong>Free </strong>package, the only way is via "Forgot Password" option which is on the main login page.<br /> This will then auto generate a new random password.</p>
<p>&nbsp;</p>
<p>On either the <strong>Premium </strong>or the <strong>Premium Plus+</strong> package, you can set your password to be one of your own choice:</p>
<p>Once logged in, on the right hand side in the &lsquo;User Menu&rsquo; go to &lsquo;Change Password&rsquo;.</p>
<p>However we do recommend that a strong password is used to maintain security. e.g. no dictionary words, mixed upper and lower case character, use numbers, use special characters, use at least 10 characters.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Change API Email Settings on FST (Premium Plus+ Account holders only)]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/290]]></link>
<guid isPermaLink="false"><![CDATA[f90f2aca5c640289d0a29417bcb63a37]]></guid>
<pubDate><![CDATA[Fri, 24 Feb 2012 12:05:41 +0000]]></pubDate>
<dc:creator><![CDATA[Stewart Shram (ProExe)]]></dc:creator>
<description><![CDATA[

If you have upgraded to a FST Premium Plus+ Account and have opted for the addition of our API Access then you will have access to extra functionality below.You can change the email settings for the API Access for FST to only receive positive results ...]]></description>
<content:encoded><![CDATA[

<p>If you have upgraded to a FST Premium Plus+ Account and have opted for the addition of our API Access then you will have access to extra functionality below.</p><p>You can change the email settings for the API Access for FST to only receive positive results or receive positive and negative results, default is saved as positive and negative.</p><p>To change your settings :</p><p>Login to your Administrator account via <a title="Financial Sanctions Tool" href="http://www.financial-sanctions.net/">www.financial-sanctions.net</a></p><p>Select &quot;<strong>Company</strong>&quot; on the menu and then &quot;<strong>Edit Company</strong>&quot;. </p><p>Select either <strong>&quot;Positive&quot;</strong> or <strong>&quot;Positive/Negative&quot;</strong> from the drop down list.</p><p>Please make  sure that you click on the<strong> Upgrade </strong>Button to save your settings.</p>
]]></content:encoded>
</item>
<item>
<title><![CDATA[Financial Sanctions Check- API Manual ]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/302]]></link>
<guid isPermaLink="false"><![CDATA[577bcc914f9e55d5e4e4f82f9f00e7d4]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 20:08:04 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Available as optional extra the Financial Sanctions Tool (FST) Application programming interface (API).
http://www.financial-sanctions.net
Using the&nbsp;API, a third party Web site can post direct to the FST interface and search the Financial Sanctions...]]></description>
<content:encoded><![CDATA[<p>Available as optional extra the <strong>Financial Sanctions Tool (FST)</strong> <strong>Application programming interface (API).</strong></p>
<p><a title="Financial Sanctions Tool" href="http://www.financial-sanctions.net/">http://www.financial-sanctions.net</a><strong><br /></strong></p>
<p>Using the&nbsp;API, a third party Web site can post direct to the FST interface and search the Financial Sanctions List, this will then return the results and the relevant status to be incorporated into your own system. e.g online quote engine.</p>
<p>This manual shows how a developer can interface with the API.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[How do I access my FST Monthly Report?]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/287]]></link>
<guid isPermaLink="false"><![CDATA[918317b57931b6b7a7d29490fe5ec9f9]]></guid>
<pubDate><![CDATA[Fri, 02 Sep 2011 10:23:56 +0000]]></pubDate>
<dc:creator><![CDATA[James Robshaw (Import)]]></dc:creator>
<description><![CDATA[
Login to your account via www.financial-sanctions.net
Click on Menu Item &quot;Reports&quot;.
Select a previous Month and Year  to report on.
Your Company name should already be shown greyed out in the field marked &quot;Company Name&quot;.
Click on...]]></description>
<content:encoded><![CDATA[
<p>Login to your account via <a href="http://www.financial-sanctions.net" title="Financial Sanctions Tool">www.financial-sanctions.net</a></p>
<p>Click on Menu Item &quot;<b>Reports</b>&quot;.</p>
<p>Select a previous <b>Month</b> and <b>Year</b>  to report on.</p>
<p>Your Company name should already be shown greyed out in the field marked &quot;Company Name&quot;.</p>
<p>Click on <b>Download</b> button.</p>
<p>This will download a <b>CSV</b> for use in Excel or a similar spreadsheet program. Either open or save the document when asked.</p>
<p>Please Note : Current and Future months will show a Search Error as you will only be able to view Previous Months.</p>


]]></content:encoded>
</item>
<item>
<title><![CDATA[How do I add a user to FST?]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/289]]></link>
<guid isPermaLink="false"><![CDATA[839ab46820b524afda05122893c2fe8e]]></guid>
<pubDate><![CDATA[Mon, 23 Jan 2012 10:30:30 +0000]]></pubDate>
<dc:creator><![CDATA[Stewart Shram (ProExe)]]></dc:creator>
<description><![CDATA[Login to your account via www.financial-sanctions.net
Select&nbsp;"Settings" on the menu and then "My Users".
On the right hand side there will be a green icon called 'Add'.
Complete the fields,  then&nbsp;select the Register User button.
The new user...]]></description>
<content:encoded><![CDATA[<p>Login to your account via <a title="Financial Sanctions Tool" href="http://www.financial-sanctions.net">www.financial-sanctions.net</a></p>
<p>Select&nbsp;"<strong>Settings</strong>" on the menu and then "<strong>My Users</strong>".</p>
<p>On the right hand side there will be a green icon called '<strong>Add</strong>'.</p>
<p>Complete the fields,  then&nbsp;select the <strong>Register User</strong> button.</p>
<p>The new user will receive an email with their username and password.</p>
<p>Please make  sure that the new&nbsp;user clicks on the<strong> activation link</strong> within the&nbsp;email&nbsp;or they will not be able to use  their account.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[How do I check my periodic searches?]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/310]]></link>
<guid isPermaLink="false"><![CDATA[06eb61b839a0cefee4967c67ccb099dc]]></guid>
<pubDate><![CDATA[Fri, 12 Aug 2016 14:05:34 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[If you look at one of your monthly reports, on the last two columns, you see the following headings 'Periodic - Next Search Date' and 'Periodic - Last Search Date'.
This shows the dates of when the next periodic search date is due, and when the last peri...]]></description>
<content:encoded><![CDATA[<p>If you look at one of your monthly reports, on the last two columns, you see the following headings <strong>'Periodic - Next Search Date'</strong> and <strong>'Periodic - Last Search Date'</strong>.</p>
<p>This shows the dates of when the next periodic search date is due, and when the last periodic search was run.</p>
<p>If the '<strong>Periodic - Last Search Date</strong>' field is empty this is because the item is not yet due to be rechecked at present.</p>
<p>The date the periodic check is next run, is based on the value set in your Admin panel (it can be altered in Premium Plus+ only).<br /><img title="Set Period Check Frequency" src="/support/gfx/fst/fst_periodic.jpg" alt="Set Period Check Frequency" /></p>
<p>Should you change the frequency of the next periodic check, any existing previously set dates will only run as per the original inception, as they are not retrospective. However they will still run as per the next set date (as shown in the monthly report).</p>
<p>E.g. Your are currently set to run &lsquo;Annual&rsquo;, then you say change to run the periodic check Monthly. The original record will be searched again on the annual anniversary, then will commence again on a monthly check.</p>
<p>If a positive result is found during the periodic search, the email is sent to the designated person in the Company Details section of your FST admin panel.<br /><img src="/support/gfx/fst/fst_positive_notice.jpg" alt="Postive Results email notification address" width="505" height="95" /></p>
<p>See also:&nbsp;<a href="http://www.resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/311/53/viewing-a-periodic-check">Viewing a Periodic Check</a></p>]]></content:encoded>
</item>
<item>
<title><![CDATA[How do I search the FST list?]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/288]]></link>
<guid isPermaLink="false"><![CDATA[48aedb8880cab8c45637abc7493ecddd]]></guid>
<pubDate><![CDATA[Fri, 02 Sep 2011 13:32:04 +0000]]></pubDate>
<dc:creator><![CDATA[James Robshaw (Import)]]></dc:creator>
<description><![CDATA[Login to your account via www.financial-sanctions.net

Click on Search List on the menu and complete the fields, then click on the Search button.

If the search criteria you have entered is found in our database, then you will be supplied with some in...]]></description>
<content:encoded><![CDATA[<p>Login to your account via <a title="Financial Sanctions Tool" href="http://www.financial-sanctions.net">www.financial-sanctions.net</a></p>

<p>Click on <b>Search List</b> on the menu and complete the fields, then click on the <b>Search</b> button.</p>

<p>If the search criteria you have entered is found in our database, then you will be supplied with some information. If not, then nothing to display will be shown on your screen.</p>

<p>For each Search you run you will be given a unique search reference, you can then save this against your in-house software about your client.</p>

<p><b>Remember</b><br />
If your search reveals the person you were looking for is on the sanctions list. Then you must stop any services provided to your client and report this matter, as soon as possible, to HM Treasury's Asset Freezing Unit at either of the following addresses:<br /><br />

Asset Freezing Unit<br />
HM Treasury<br />
1 Horse Guards Road<br />
London<br />
SW1A 2HQ<br />
<br />
Email : <a href="mailto:assetfreezingunit@hm-treasury.gov.uk">
assetfreezingunit@hm-treasury.gov.uk</a></p>
]]></content:encoded>
</item>
<item>
<title><![CDATA[How do I upgrade my FST Account to Premium or Premium Plus+]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/291]]></link>
<guid isPermaLink="false"><![CDATA[9c838d2e45b2ad1094d42f4ef36764f6]]></guid>
<pubDate><![CDATA[Fri, 24 Feb 2012 16:16:52 +0000]]></pubDate>
<dc:creator><![CDATA[Stewart Shram (ProExe)]]></dc:creator>
<description><![CDATA[

It's quite simple to upgrade your company account to our Premium or Premium Plus+ Accounts.Call ProExe on &quot;0845 1300 192&quot;.The Annual charge for either Premium or Premium Plus+ is collected annually via Direct Debit.We will require the follow...]]></description>
<content:encoded><![CDATA[

<p>It's quite simple to upgrade your company account to our Premium or Premium Plus+ Accounts.</p><p>Call ProExe on <strong>&quot;0845 1300 192&quot;</strong>.</p><p>The Annual charge for either Premium or Premium Plus+ is collected annually via Direct Debit.</p><p>We will require the following information from you to setup the Direct Debit.</p><p><strong>Bank Name</strong></p><p><strong>Account Name</strong></p><p><strong>Account Number</strong></p><p><strong>Sort Code</strong></p><p>If you have more than one current Free Account on FST then you can upgrade all these accounts, however the cost to upgrade is &quot;<strong>Per Company Account</strong>&quot;. If you would like us to merge your &quot;Free Accounts&quot; in to one &quot;Company Account&quot; then please ask when you upgrade.</p><p><em><strong>(Please note that merging your Company Accounts in to one account will be chargeable and we will be able to discuss this at the time of your phone call.)</strong></em></p>]]></content:encoded>
</item>
<item>
<title><![CDATA[I keep on being logged out of the Financial Sanctions Tool, what is going on?]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/293]]></link>
<guid isPermaLink="false"><![CDATA[53c3bce66e43be4f209556518c2fcb54]]></guid>
<pubDate><![CDATA[Wed, 21 Mar 2012 14:22:06 +0000]]></pubDate>
<dc:creator><![CDATA[Stewart Shram (ProExe)]]></dc:creator>
<description><![CDATA[
The Financial Sanctions Tool includes a function that will not allow concurrent users to access the same user account at the same time.Each time a user logs in they will be issued with a randomly generated Hexadecimal code which is logged against a cook...]]></description>
<content:encoded><![CDATA[
<p>The Financial Sanctions Tool includes a function that will not allow concurrent users to access the same user account at the same time.</p><p>Each time a user logs in they will be issued with a randomly generated Hexadecimal code which is logged against a cookie that is set on that persons computer.</p><p>So for instance if you have multiple people using the same login details (this is not recommended as the audit trail will only show one person using the system) and person 1 logins in they will be issued with the randomly generated Hexadecimal code, then if person 2 logs in using the same login details a new randomly generated Hexadecimal code will be issued to person 2. If Person 1 then tries to use the site then they will be issued with a Concurrent User Screen. </p><p>Person 1 can click on the link to log back in again, however again a new code will be issued which will then log person 2 out.</p><p>If you a hot desking though out the day you will be logged out of the previously used computer as this will act like another person logging in to the same user account.</p><p align="center">**If you have more than one person logging in to one user account then please contact ProExe on &quot;<strong>0845 1300 192</strong>&quot; to upgrade your account to our Premium or Premium Plus+ products.**</p>

]]></content:encoded>
</item>
<item>
<title><![CDATA[My search has brought up a Positive Result. How do I know if it is a Positive or...]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/292]]></link>
<guid isPermaLink="false"><![CDATA[1700002963a49da13542e0726b7bb758]]></guid>
<pubDate><![CDATA[Wed, 21 Mar 2012 09:47:27 +0000]]></pubDate>
<dc:creator><![CDATA[Stewart Shram (ProExe)]]></dc:creator>
<description><![CDATA[

If you get a Positive Result please be aware that this may be classed as a False Positive. If you do get a result, then shown then on each line of the result you will now see a &quot;More Info&quot; Icon.If you click on the &quot;More Info&quot; Icon ...]]></description>
<content:encoded><![CDATA[

<p>If you get a Positive Result please be aware that this may be classed as a False Positive. </p><p>If you do get a result, then shown then on each line of the result you will now see a &quot;More Info&quot; Icon.</p><p><img src="/support/gfx/fst/ind_search.gif" /></p><p>If you click on the &quot;More Info&quot; Icon then a popup window will show more information relating to that person.</p><p><img src="/support/gfx/fst/more_info.gif" /></p><p>If you find that the your search should not have produced any positive results then you can amend your search result to non positive by clicking on the relevant button under the results.</p><p>For an Individual Search when you get a possible positive result there will now be a button that shows &quot;Mark as Non-Positive&quot;</p><p>For a Company Search you will get multiple buttons.</p><ul><li>Result on Financial Sanctions List will show a button &quot;Mark Financial Sanctions List as Non-Positive&quot;</li></ul><p><img src="/support/gfx/fst/company_fsl.gif" /></p><ul><li>Result on Investment Ban List will show a button &quot;Mark Investment Ban List as Non-Positive&quot;</li></ul><p><img src="/support/gfx/fst/company_ibl.gif" /></p><p>Only click on the above buttons if result is in one list and not the other.</p><p>When there is a positive find on both the Financial Sanctions List and the Investment Ban List then another button at the bottom of the Company Search reaults will be visible, this will show as &quot;Mark Results on Both Lists as Non-Positive&quot;. Only use this button if both lists find a positive result on your search and it should be a False Positive.</p><p><img src="/support/gfx/fst/company_fsl_ibl.gif" /></p><p>When you use any of the buttons to change the result to a Non-Positive, the database will be updated an will record the user who has over ridden this search.</p>



]]></content:encoded>
</item>
<item>
<title><![CDATA[Viewing a Periodic Check]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/311]]></link>
<guid isPermaLink="false"><![CDATA[9dfcd5e558dfa04aaf37f137a1d9d3e5]]></guid>
<pubDate><![CDATA[Fri, 12 Aug 2016 14:21:32 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[To view the periodic search you will need to go into Reports section and select the month and year that the original search was run through.
This resulting report in a CSV format will then show the Next search date and the Last search date for the indivi...]]></description>
<content:encoded><![CDATA[<p>To view the periodic search you will need to go into Reports section and select the month and year that the original search was run through.<br /><br /><img src="/support/gfx/fst/fst_report_dates.jpg" alt="" width="382" height="146" /></p>
<p>This resulting report in a CSV format will then show the <strong>Next </strong>search date and the <strong>Last </strong>search date for the individual / company periodic check.</p>
<p>See also: <a href="http://www.resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/310/53/how-do-i-check-my-periodic-searches">How do I check my periodic searches</a>?</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[What is a Fuzzy Search]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/294]]></link>
<guid isPermaLink="false"><![CDATA[6883966fd8f918a4aa29be29d2c386fb]]></guid>
<pubDate><![CDATA[Wed, 21 Mar 2012 14:30:51 +0000]]></pubDate>
<dc:creator><![CDATA[Stewart Shram (ProExe)]]></dc:creator>
<description><![CDATA[Fuzzy Searching is the technique of finding information that match a pattern approximately (rather than exactly).For Example : insertion: test &gt; tests deletion: tests &gt; test substitution: test &gt; tent If a person running a search on the Financial ...]]></description>
<content:encoded><![CDATA[<p>Fuzzy Searching is the technique of finding information that match a pattern approximately (rather than exactly).</p><p>For Example : </p><ul style="MARGIN: 30px"><li>insertion: test &gt; tests </li><li>deletion: tests &gt; test </li><li>substitution: test &gt; tent </li></ul><p>If a person running a search on the Financial Sanctions Tool miss spells an individuals/company name, it may be an approximate match against someone on either of the list.</p><p>The System is set to a 70% margin of being correct, you can not individually set this for your company or users, this is a global setting to make sure everyone is singing from the same hymn sheet.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[What is a Periodic Check?]]></title>
<link><![CDATA[https://resourceit.co.uk/support/index.php?/Knowledgebase/Article/View/309]]></link>
<guid isPermaLink="false"><![CDATA[eddea82ad2755b24c4e168c5fc2ebd40]]></guid>
<pubDate><![CDATA[Mon, 06 Jan 2014 13:23:46 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[The system automatically checks all previous searches, against the current financial sanctions list.
Therefore, should a search on a previous person / company, subsequently become on the financial sanctions list, this 'periodic check' will check them aga...]]></description>
<content:encoded><![CDATA[<p>The system automatically checks all previous searches, against the current financial sanctions list.</p>
<p>Therefore, should a search on a previous person / company, subsequently become on the financial sanctions list, this '<strong>periodic check</strong>' will check them again, at the designated time period, and report if a match is found.</p>
<p>For example in a year&rsquo;s time, the person/s can be automatically checked again, without having to submit their details again.</p>
<p>The time period (Weekly/Monthly/Quarterly/Annual) is set via the main FST admin panel.</p>
<p>All periodic options are available in Premium Plus+, but in Premium, the only choice for periodic checks is Annual.</p>
<p>Please see <a href="http://www.financial-sanctions.net/features.php">http://www.financial-sanctions.net/features.php</a>&nbsp;for a comparison of features per account type.</p>
<p>N.B. 'Periodic check' is not available on the free account.</p>]]></content:encoded>
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