1. Contact your current domain name provider and ask them to unlock the domain name and ask them to approve the transfer request on receipt.

2. Contact ProExe, and inform us of the domain name that is being transferred.

On receipt of the order and payment, we will request the domain name transfer for you. Please allow two weeks for the transfer to take place. If you wish to use the domain name in the interim, please ask your current provider to changes the nameserver settings to the following:

Primary Name Server:     dns1.proexe.net
Secondary Name Server: dns2.proexe.net

1. Contact your current domain name provider and ask them to change the IPS Tag on the domain to LIVEDOMAINS

2. Inform ProExe of the impending transfer, not forgetting to tell us the full details of the domain name and any hosting / email requirements.

Your domain name will be transferred as soon as you ask your provider to change the IPS Tag.

.uk customers can transfer bulk domain names by asking their domain name provder to change the IPS tag to one used by ProExe. (please check at the time which is the most appropiate to use).

Secondary Name Server: dns2.proexe.net
Secondary IP: 212.69.221.64

What are nameservers (DNS)?
Nameservers are used to provide information about your domain name to other users on the the Internet. When somebody types in your domain name to their browser, the browsers accesses the specified nameserver to find out the IP address of the server where the browser should locate the file associated with the domain name. To put in another way, the nameservers translate your domain name into a server address. 

Primary Name Server:     dns1.proexe.net
Secondary Name Server: dns2.proexe.net

For .uk domains, inform us of the new IPSTAG.

For .com, .net domains you need to request the Registrar, to whom you wish to transfer the domain, to start the transfer process for you.

For .biz, .info, .org domains, you will need to request an authorisation code from ProExe.

If you have a .uk domain name already on one the ProExe tags, then the transfer process should take less than 24 hours.

If you have a .com domain, the transfer process can take up to a week.

ProExe suggests allowing a maximum of 2 weeks for the transfer process to be completed. Your site should not, however, go down during this time period so long as your current host does not deactivate your site.

During the domain transfer process you may incur transfer fees from your current domain name provider and registry renewal fees.

Visit www.allwhois.com/ to perform this search.

This will confirm that the domain is registered to you and who the administration contact is for that domain name. If the administration contact is not yourself, you should contact the Technical or Zone and request that you become the administration contact.

Transfers can only take place when the administration contact confirms the transfer.

It is therefore imperative that you have the correct details. If the administration contact is incorrect or fails to respond, the transfer cannot proceed.

This is a security mechanism to prevent fraudulent transfer requests taking place.

For non-uk domains:

• If the domain is less than 60 days old.
• If the domain is less than 14 days away from expiry. You would need to renew this with the current registrar before transferring it to ProExe.
• If the domain has been transferred between other registries within the last 60 days.
• If the domain has been deleted or expired.

For all domains:

• If the existing registrar has put a lock on the domain for non-payment - this needs to be resolved before it can be transferred.
• If the domain is in dispute.
• If the admin contact has an invalid or non-responding email address.

For .biz, .info and .org domains only

• If you do not have the registry auth code

Any new domains (zones) that are added to ProExe's name servers will only resolve once the name service has been reloaded. This is done periodically during the day.

The scheduled times for reloading are:

For the primary: 02:10, 08:10, 13:10, 18:10 and 22:10.
For the secondary: 02:45, 08:45, 13:45, 18:45 and 22:45.

All times are in GMT/BST.

Each computer attached to the internet has an IP number, which is like it's address. But to get to your favourite web site you type in a name. Behind the scenes nameservers are busily looking up the addresses of the names you type in and telling your web browser where to go.

e.g.
dns1.proexe.net
dns2.proexe.net

ProExe acts as a reseller for the following (amongst many others) registrars:

Nominet UK - the accredited registrar for all .uk domains.
Tucows - the registrar for .com, .net, .org etc domains
OpenSRS - the registrar for .com, .net, .org etc domains

The WHOIS search results report gives you registration and expiration dates, contact information (if public) for the registrant.

Because humans find words much easier to remember than numbers, domain names were invented to make it easier for people to remember and access various computers connected to the internet. A domain name is a lot easier for most people to remember than a series of numbers. For example, it's much easier to remember www.microsoft.com than the IP address 207.46.199.30.

A Domain Name Server (also abbreviated to DNS) makes each domain eg: 'www.microsoft.com' resolve to the machine address eg: 207.46.199.30 when you type it into a web browser. The authoritative name server, that is, the name server the domain is delegated to, contains a set of instructions which determine how the domain should behave. This set of instructions is called a zone file.

Most ISPs run their own domain name servers (DNS), so the resolution of a domain can differ based on this. A particular server may have cached information that is no longer accurate, or might not be able to contact the authorative name server if there is a routing problem. This is what is meant by propagation delays and why changing the location of your domain name can take some time to be recognised throughout the internet.

In the context of your service with ProExe, you will be required to delegate your domain to a DNS host in order to get your domain to resolve to an IP address.

If your website hosting is also being transferred at the same time, it is highly recommended that the new hosting is in place before the domain is transferred.