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Knowledgebase: Remote Support
Is Remote Support easy to use?
Posted by James Robshaw on 23 February 2008 12:11 PM

YES! By allowing Remote Support to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'. Simply download and run the applet, let go of the mouse and let us fix your PC!

In addition, you are in control the whole time. Only you and the technician can initiate/end a remote support session. Also, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.

You see everything that we do during the session. We can interact with you as we do not "lock you out" by disabling your keyboard or mouse.

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